Shipping policy
Shipping Policy
We ship across Northern Ireland, Great Britain, the Isle of Man and the Republic of Ireland, and we offer free Click and Collect from our three stores.
Order processing
Orders are picked, packed and dispatched within 2 to 3 business days. Business days are Monday to Friday, excluding bank holidays.
Orders placed at a weekend or on a bank holiday are processed from the next business day.
The delivery estimates below start from the day your order is dispatched, not the day you place it.
Delivery options and costs
All prices are in pounds sterling and include VAT where applicable. Your exact delivery cost is calculated at checkout once you enter your address.
Northern Ireland
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping, orders £70 and over | Free | 2 to 4 business days |
| Standard Shipping, orders under £70 | £5.00 | 2 to 4 business days |
| Click and Collect, Banbridge / Kilkeel / Portadown | Free | See Click and Collect below |
UK mainland and Isle of Man
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | £10.00 | 5 to 8 business days |
UK mainland delivery is available on orders up to £500. If your basket is above that, contact us before ordering and we will arrange delivery for you.
Republic of Ireland
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard Shipping | £15.00 | 5 to 8 business days |
Delivery to the Republic of Ireland is available on orders up to £500. If your basket is above that, contact us before ordering and we will arrange delivery for you.
Remote and offshore addresses
Deliveries to the Scottish Highlands and Islands, the Isle of Man and other offshore or remote postcodes can take longer than the estimates above.
Outside these areas
We do not currently ship outside Northern Ireland, Great Britain, the Isle of Man and the Republic of Ireland. Get in touch if you would like us to quote for delivery elsewhere.
Click and Collect
Click and Collect is free from any of our three stores:
- Banbridge, 7-9 Bridge Street, Banbridge, Co. Down, BT32 3JL. 028 4062 2225
- Portadown, 13-15 High Street, Portadown, Co. Armagh, BT62 1HZ. 028 3835 0889
- Kilkeel, 9 Bridge Street, Kilkeel, Co. Down, BT34 4AD
All three stores are open Monday to Saturday, 9:00 to 5:30, and closed on Sunday.
Choose your store at checkout. Please do not travel to collect until you receive an email confirming your order is ready. Preparing an order takes the same 2 to 3 business days as a delivery, and stock sometimes has to be moved between stores.
Bring your order confirmation email and a form of photo ID. If someone else is collecting on your behalf, reply to your confirmation email with their name and ask them to bring their own ID.
We hold uncollected orders for 14 days, after which we will contact you before cancelling and refunding the order.
Delivery estimates and delays
Delivery estimates are estimates, not guarantees. Courier networks come under pressure at Christmas and during severe weather, and that can add a day or two.
If your order has not arrived within 10 business days of dispatch, contact us and we will chase it with the courier. Please allow a couple of extra days beyond the estimate before getting in touch, as parcels marked as delayed often turn up.
Tracking
You will receive a dispatch confirmation email with tracking details where the service used provides them. Tracking can take up to 24 hours to start updating after dispatch.
Delivery addresses
Please check your delivery address carefully before completing checkout. We cannot change the address once an order has been dispatched, and we are not able to redirect a parcel that is already with the courier.
If a parcel is returned to us because the address was incorrect or nobody was available to accept it after the courier's attempts, we will contact you. We can either refund the order less the original delivery cost, or resend it once the delivery charge has been paid again.
Damaged, faulty or incorrect items
Your order is our responsibility until it is delivered to you. If anything arrives damaged, faulty or not what you ordered, contact us within a reasonable time of delivery with your order number and a photo of the item and its packaging, and we will put it right.
Do not dispose of damaged packaging until the claim is resolved, as couriers sometimes ask to see it.
Cancellations and returns
You have the right to cancel an online order and can find full details of how returns, refunds and cancellations work in our Terms and Conditions.
Contact us
Questions about a delivery or a collection:
- Email: drtoymaster@gmail.com
- Phone: 028 4062 2225 (Banbridge) or 028 3835 0889 (Portadown)
- Post: David Rogers Toymaster, 7-9 Bridge Street, Banbridge, Co. Down, BT32 3JL
We answer the phone Monday to Saturday, 9:00 to 5:30. Include your order number when you email and we will come back to you as quickly as we can.