Shipping and Delivery

FREE ECONOMY SHIPPING OPTIONS (UK and ROI ONLY)

For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail economy for orders between up to £29.99, and Royal Mail Signed for for all orders over £30.00. These shipping options will be automatically calculated in the cart and no codes are needed to qualify for this offer.

Items larger than standard may be sent by courier at our expense. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation or using a different service from those listed above. Any changes made will be for the sole purpose of ensuring the fastest and safe arrival of your goods, any extra costs involved in such changes will be paid for by us. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below. 

After Purchase of Goods, we will send you a confirmation of delivery with an estimated delivery time and the delivery service used.

Listed Below are some of the delivery methods we use. We will inform you how which service we use with your dispatch notice. If you require a fast service please let us know before checkout so we can accommodate your request.

UK SHIPPING OPTIONS

Royal Mail Standard - usually takes 1-3 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Economy - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Tracked 24 - usually takes 1-2 working days after the date of dispatch and offers full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with the local sorting office quoting your tracking number before contacting us.

Royal Mail Tracked 48 - usually takes 2-3 working days after the date of dispatch and offer full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with  the local sorting office quoting your tracking number before contacting us.

Royal Mail Next Day - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless Royal Mail Saturday Special Delivery is selected as shipping option. If your parcel is too big to fit through a letterbox, it can lead to a missed  delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 1 days late, we would recommend checking with neighbours and the local sorting office before contacting us. 

Delivery by courier - is 48 hour delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday. When placing the order, please consider providing a mobile number, this will allow the Courier Company to text you notifications about your consignment.  If your parcel has not arrived within 15 working days of receiving our dispatch notice and it is not at the local depot, then please contact us. Please provide your name as it would appear on your order, order reference and the date you received our dispatch note, this will help us to deal with your query quickly for you.

INTERNATIONAL ORDERS - 

Usually takes 15-20 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox; this can lead to a missed delivery. Most of Jeiku's International Suppliers use Royal Mail once in UK who do not always leave a calling card and it may be at your local sorting office. If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

ROI SHIPPING OPTIONS

Delivery by courier (C) - This a 1-3 day working day delivery from date of dispatch. Please, note that orders dispatched on a Friday would be delivered next Monday. When placing the order, please consider providing a mobile number, this will allow the Courier Company to text you notifications about your consignment.  If your parcel has not arrived within 15 working days of receiving our dispatch notice and it is not at the local depot, then please contact us. Please provide your name as it would appear on your order, order reference and the date you received our dispatch note, this will help us to deal with your query quickly for you.

INTERNATIONAL ORDERS 

Usually takes 15-20 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox; this can lead to a missed delivery. Most of David Rogers Toymasters International Suppliers use Royal Mail once in UK who do not always leave a calling card and it may be at your local sorting office. If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.