About Us
About David Rogers Toymaster
Founded in 1979 by the late David Rogers in Banbridge, David Rogers Toymaster has grown from a single local shop to a trusted name across Northern Ireland.
For over 40 years, we’ve delivered exceptional service, quality products, and a warm, friendly shopping experience to thousands of customers each year.
In 2012, we expanded by acquiring the Portadown branch from the respected Jeffers family. Today, we operate three locations — Banbridge, Portadown, and Kilkeel — with staff ready to provide expert advice and personal attention.
Our Mission & Promise
At David Rogers Toymaster, our goal is simple: to spark joy and imagination in every child (and the child in all of us). Shopping for toys should be fun, safe, and stress-free.
- Local Trust: Deeply rooted in Northern Ireland communities, we strive to be the go-to toy shop for families in Banbridge, Portadown, Kilkeel, and beyond.
- Quality & Value: We carry the best brands people love, ensuring fair pricing and genuine products.
- Recognised Brands & Suppliers: We work with leading brands across our toy lines, outdoor items, and nursery products, including Lego, TP Outdoor Toys, Cosatto, and many more.
- Helpful Service: Our teams are knowledgeable and passionate, ready to assist you with any enquiry.
- Open & Reliable Communication: From order updates to dispatch tracking, we keep you informed every step of the way.
Because we are independent and family-oriented, your satisfaction matters to us personally — not just as customers, but as members of the local community we serve.
Shopping With Us
Secure & Flexible Payments
You can pay via secure card payments or PayPal.
Delivery or Click & Collect
Choose to have your order delivered to your home address or collect it in any of our stores in Banbridge, Portadown, or Kilkeel.
Once your order is dispatched, we’ll send you email updates and provide a tracking number if available.
Easy Returns
We provide a clear, fair returns policy to give you peace of mind — you’ll find it available throughout the site.
Our Stores & Contact
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Banbridge:
7-9 Bridge Street, Banbridge, Co. Down, BT32 3JL
Phone: 028 4062 2225 -
Portadown:
13-15 High Street, Portadown, Co. Armagh, BT62 1HZ
Phone: 028 3835 0889 -
Kilkeel:
9 Bridge Street, Kilkeel, Co. Down
Email us at drtoymaster@gmail.com for queries, order help, or advice.
Why Choose Us
- Established Reputation: Four decades of serving families, with real roots in the local community.
- Expert Staff: Our teams live and work locally, so they know the products and your needs.
- Quality Assurance & Recognised Brands: We stock only genuine toys, outdoor items, and nursery products from trusted suppliers like Lego, TP Outdoor Toys, Cosatto, and many more.
- Transparent Process: From order to delivery, we keep you in the loop.
- Community Focus: We’re not a faceless chain — we’re part of the local community we serve.
Shipping and Delivery
Free Economy Shipping for Orders Over £70
(UK and ROI Only)
Customers in the UK and Republic of Ireland who spend over £70 qualify for free economy shipping. Orders below this threshold will have shipping costs automatically calculated at checkout — no codes are needed.
Smaller orders are typically sent via Royal Mail Economy, while larger or heavier parcels may be shipped by courier at our expense. We reserve the right to select the most appropriate delivery method to ensure your order arrives safely and promptly. This may include adding ‘Signed For’ services or using an alternative courier. Any additional costs incurred from these changes will be covered by us.
Once your order has been dispatched, you will receive a confirmation email including the delivery method and an estimated delivery time.
If you require faster delivery, please contact us before checkout and we’ll do our best to accommodate your request.
UK Shipping Options
Royal Mail Standard – Usually takes 1–3 working days after dispatch.
This is an estimated window and may take longer if your parcel is too large for a letterbox. Royal Mail does not always leave a calling card, so please check with neighbours or your local sorting office if your parcel is more than 3 days late.
Royal Mail Economy – Usually takes 3–5 working days after dispatch.
As above, delays can occur if the parcel cannot fit through your letterbox. If your parcel is more than 5 days late, please check with neighbours or your local sorting office before contacting us.
Royal Mail Tracked 24 – Usually takes 1–2 working days after dispatch, with full tracking available on the Royal Mail website.
If your parcel is more than 2 days late, please check with your local sorting office using your tracking number. It is company policy to specify the local depot as a Safe Place unless instructed otherwise.
Royal Mail Tracked 48 – Usually takes 2–3 working days after dispatch, with full tracking.
If your parcel is more than 3 days late, please check with your local sorting office before contacting us. We again specify the local depot as a Safe Place unless otherwise advised.
Royal Mail Next Day Delivery – Guaranteed next working day delivery after dispatch.
Please note: orders dispatched on a Friday will arrive the following Monday, unless Saturday Special Delivery is selected at checkout. If your parcel has not arrived within 1 working day, please check with neighbours or your local sorting office.
Courier Delivery – Usually takes 48 hours from the date of dispatch.
Orders dispatched on a Friday will arrive the following Monday. Please provide a mobile number at checkout to receive text updates from the courier.
If your parcel has not arrived within 15 working days of our dispatch notice, and it is not held at your local depot, please contact us with your name, order reference, and dispatch date so we can resolve the issue quickly.
ROI Shipping Options
Courier Delivery (ROI) – Usually takes 1–3 working days from dispatch.
Orders dispatched on a Friday will arrive the following Monday. Please provide a mobile number to receive delivery notifications.
If your parcel has not arrived within 15 working days of our dispatch notice, and it is not at your local depot, please contact us with your name, order reference, and dispatch date.
International Orders
International deliveries usually take 15–20 working days from the date of dispatch.
Delays can occur if parcels are too large for a letterbox or if local postal services experience disruptions. Most of David Rogers Toymaster’s international shipments use Royal Mail once in the UK. Royal Mail does not always leave a calling card, so please check with your local sorting office if your parcel is delayed.
If your parcel is more than 20 working days late, please check locally first and then contact us for assistance.
✅ Summary of Best Practices
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Always check with neighbours and your local sorting office if your parcel is delayed.
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Provide a mobile number at checkout to receive tracking updates.
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Contact us only after the expected delivery window has passed, to allow for postal delays.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Returns
Our policy lasts 14 days after receiving your goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a postage receipt or proof of posting.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Goods with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at drtoymaster@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at drtoymaster@gmail.com and we will provide further delivery instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless stated. Look at Terms and Conditions. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.