Just simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging. We ask you include your order reference. You will be liable for the cost of returning the goods to us and must ensure that they are returned in the same condition.
FAULTY OR DAMAGED ITEMS:
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us page or email us at email@example.com. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine Royal Mail which cannot be refused, then you must notify us within 48 hours via our online contact us page or by emailing us at firstname.lastname@example.org. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.
In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer box that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries in a satisfactory conclusion. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform. You can raise a complaint by following this link.